Troubleshooting common issues

• Startup or runtime problems due to antivirus
  In some contexts, the presence of antivirus, antispyware or antimalware programs in general can interfere with the normal functioning of the program
• Startup or runtime problems due to user profile corruption
  In some contexts, for example following the sudden shutdown of the computer due to a power outage, the NextGen user profile may be corrupted and the program unstartable.
• Startup or runtime problems due to graphical options
  If you are having problems loading the 3D model it may be due to the graphics settings
• Error starting NextGen, invalid license
  Information on errors that may be received when starting NextGen and their resolution
• Error starting Nextgen, "Unable to access Sentinel Run-time environment (H0033)"
  How to solve start-up problems related to error H0033
• Error starting Nextgen, "Feature access denied (H0005)"
  How to solve start-up problems related to error H0005, "Feature access denied"
• Error starting Nextgen, "Sentinel License Manager version too old (H0042)"
  How to solve start-up problems related to error H0042
• Error starting Nextgen, "Sentinel key not found (H0007)"
  How to fix startup problems related to error H0007 "Sentinel key not found"
• Error updating NextGen license, "Error updating hardware key RemoteCommErr"
  How to resolve issues with installing a hardware license update that leads to the message "Error updating hardware key: RemoteCommErr"
• Errors exporting ASME U Forms
  Steps to Resolve Errors When Exporting ASME VIII Div. 1 U-Forms
• Problems importing HTRI version 9.3 files in NextGen versions 2025 and 2025.1
  A bug in HTRI 9.3 causes issues with .NET 8. Since our software requires .NET 8, we recommend updating to HTRI 9.3.1 which fixes the problem
• The calculation report contains unreadable characters
  NextGen uses a character set that, if not installed correctly, can lead to the creation of unreadable reports
• The calculation report is truncated at the bottom of the page
  This article explains how to proceed with resolving a printing problem that can occur when the printer format is incorrect.

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