NextGen shows a "subscription expired" message when trying to ask for support
Access to our customer support service is restricted to users who have a valid license. If the program displays a message indicating that the license has expired, this may mean that:
Your support contract has been renewed, but your license has not been updated
Your assistance contract has not been renewed
Contract renewed
When your support contract is renewed, we send you via email the information necessary to proceed with updating your licenses. Without this update, NextGen will not be able to learn about this renewal.
At this link you can find information about how to update your license.
Contract not renewed
In this case, we cannot proceed further: to obtain assistance, you must contact our sales department and proceed with the regularization of your contract.
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Articles in this category
- Supports calculation and licensing options
- What types of licenses are available for NextGen?
- Is it possible to use network licenses in a mixed configuration with single seat licenses?
- How to obtain your license key
- How to update your license
- How to obtain NextGen software validation certificates
- Configuring the computers running NextGen to use the Sentinel HASP network key
- VPN configuration for NextGen with Sentinel HASP network dongle
- Permanent transfer of a software based license
- NextGen shows a "subscription expired" message when trying to ask for support