Error starting NextGen, invalid license
When NextGen shows the message:
Invalid license: please check that you have updated your license as specified in the email that has been sent to your company contact person when the software maintenance contract has been renewed.
it means that you are running a version of NextGen higher than the one your license entitles you to.
Generally, this happens because the hardware key was not updated when our support service sent the update instructions, as described in the error message.
How to proceed?
When the renewal of assistance on NextGen is confirmed, our technical support sends an email containing the information necessary to update the license. Just retrieve this message, download the update file and apply it to the key following the instructions provided. The recipient for this message is the reference e-mail for your company.
If you have a hardware license
If you have a hardware license, the USB dongle update files are available on this site, in your user area.
If you have a software license
If you have a software license, the update is easy: run the License Manager software available in the NextGen program group within the Start menu. Be careful to choose the right program version if you have multiple versions installed. Finally, click the "Update license" to force the update.
Search the documentation
Customer area
Categories
- Getting started
- Frequently asked questions
- Customer support
- Installation
- License management
- Files management
- User interface
- Vessels design
- Heat Exchangers design
- Materials management
- Non-pressure loads
- Calculation report print
- Advanced design
- Versions and changelog archive
- Articles archive from sant-ambrogio.it website
Articles in this category
- Supports calculation and licensing options
- What types of licenses are available for NextGen?
- Is it possible to use network licenses in a mixed configuration with single seat licenses?
- How to obtain your license key
- How to update your license
- How to obtain NextGen software validation certificates
- VPN configuration for NextGen with Sentinel HASP network dongle
- Permanent transfer of a software based license
- Error starting NextGen, invalid license
- NextGen shows a "subscription expired" message when trying to ask for support
- Error starting Nextgen, "Unable to access Sentinel Run-time environment (H0033)"
- Error starting Nextgen, "Feature access denied (H0005)"
- Error starting Nextgen, "Sentinel License Manager version too old (H0042)"
- Error starting Nextgen, "Sentinel key not found (H0007)"
- Error updating NextGen license, "Error updating hardware key RemoteCommErr"