Error starting Nextgen, "Unable to access Sentinel Run-time environment (H0033)"
Starting the program the following message is shown:
Unable to access Sentinel Run-time environment (H0033)
The problem is usually caused by a Windows update that conflicts with the security key drivers.
Simply reinstalling the protection key drivers will resolve the error: a copy of these drivers can be found from our Download Center.
Please follow this procedure:
- Phisically disconnect all the USB protection keys from the computer, including those for other software
- Uninstall "Sentinel runtime" from the Control Panel
- Restart the computer
- Reinstall the drivers downloaded from the link above
- Reconnect the USB keys to the computer
- Restart the software
Network license
If a network license is used (red USB dongle), it may be necessary to update the drivers on the server to which the USB key is connected to.
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Articles in this category
- Supports calculation and licensing options
- What types of licenses are available for NextGen?
- Is it possible to use network licenses in a mixed configuration with single seat licenses?
- How to obtain your license key
- How to update your license
- How to obtain NextGen software validation certificates
- VPN configuration for NextGen with Sentinel HASP network dongle
- Permanent transfer of a software based license
- Error starting NextGen, invalid license
- NextGen shows a "subscription expired" message when trying to ask for support
- Error starting Nextgen, "Unable to access Sentinel Run-time environment (H0033)"
- Error starting Nextgen, "Feature access denied (H0005)"
- Error starting Nextgen, "Sentinel License Manager version too old (H0042)"
- Error starting Nextgen, "Sentinel key not found (H0007)"
- Error updating NextGen license, "Error updating hardware key RemoteCommErr"